NOTICE OF DATA INCIDENT

Metro Paramedic Services, Inc., in coordination with relevant affiliated entities, (“Metro”) is providing notice of a data incident that may impact certain personal information relating to individuals who previously received medical transportation services. 

What Happened?  In May 2023, Metro learned of unusual activity within its computer systems. Metro promptly took steps to secure the system and began a comprehensive investigation to confirm the full nature, scope, and impact of the event. On June 23, 2023, the investigation determined that an unauthorized actor copied certain files from the network between May 15 and May 23, 2023. Metro subsequently worked to undertake a comprehensive and time-intensive review of the affected files to identify and catalogue what information was present and to whom that information relates. Metro then worked to determine contact information for those individuals. Metro is now taking steps to notify potentially affected individuals of this event.

What Information Was Involved?  The information that is present in the affected files varies by individual but may include: name, address, date of birth, Social Security numbers, driver’s license or state identification number, financial account information, payment, patient record information, medical diagnosis or condition information, medical treatment information, and health insurance information.

What We Are Doing.  Metro views its responsibility to safeguard information in its possession as an utmost priority. Upon learning of this incident, Metro promptly took steps to secure the system and began a comprehensive investigation. Metro has been working diligently to provide potentially affected individuals with accurate and complete notice and guidance on how to better protect personal information. As part of its ongoing commitment to the privacy and security of information in its care, Metro has taken steps to review its policies and procedures and has implemented additional security measures. Metro is also providing notice of this event to potentially impacted individuals and guidance on how to better protect personal information. Metro has also notified relevant state and federal regulators as applicable. 

What You Can Do.  Metro encourages those who may be affected to remain vigilant against incidents of identity theft and fraud by reviewing account statements, explanation of benefits, and free credit reports for unexpected activity and to detect errors. Further details on how to safeguard personal information may be found in the Steps You Can Take to Protect Personal Information section below.

For More Information.  Individuals seeking additional information regarding this incident can call Metro’s dedicated, toll-free number at 1-833-566-2450. Individuals may also write to Metro directly at 395 W.

Lake Street Elmhurst, IL 60126, Attn: Legal Department.

Steps you can Take to Protect Personal Information

Monitor Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

1.      Full name (including middle initial as well as Jr., Sr., II, III, etc.);

2.      Social Security number;

3.      Date of birth;

4.      Addresses for the prior two to five years;

5.      Proof of current address, such as a current utility bill or telephone bill;

6.      A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and

7.      A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

Additional Information

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-IDTHEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.

For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, D.C. 20001; (202) 442-9828; and oag.dc.gov.

For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th

Floor,     Baltimore,           MD        21202; 1-410-576-6300               or           1-888-743-0023; and https://www.marylandattorneygeneral.gov/. 

For New Mexico residents, consumers have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in their credit file has been used against them, the right to know what is in their credit file, the right to ask for their credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to consumers’ files is limited; consumers must give consent for credit reports to be provided to employers; consumers may limit “prescreened” offers of credit and insurance based on information in their credit report; and consumers may seek damages from violators. Consumers may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage consumers to review their rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-underfcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov.

For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov. 

For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, individuals have the right to obtain any police report filed in regard to this event. The number of Rhode Island residents that may be impacted by this event was not confirmed at the time of this posting.